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Support

There are several ways to get support.
Before aksing for help, make sure you read the documentation and search the net. Your question may have already been answered.
Also verify that you are running the latest version (2.1.7, released 2014-10-28), your problem may have already been fixed.

Mailing Lists

IPCop makes use of several mailinglists. These mailinglists are hosted by Sourceforge.net. Registration on each list is mandatory to be able to send messages. On IPCop-Announce and IPCop-SVN, you cannot send messages, only receive them.

Mailing list usage

Before posting make yourself familiar with basic netiquette, read How To Ask Questions The Smart Way. Following are rules more or less specific to IPCop mailing lists:

  • search the archives (links are below), your question may have already been answered.
  • send mail as plain text only, not as html or multi-part.
  • put your reply to a message in place and not at the top of a message, in other words: DO NOT TOP POST!
  • remove from your answer the part of a message not concerned by your answer, advertising ...
  • if you select 'Answer', you will reply to the person who sent the mail.
  • if you select 'Reply to all', you will reply to both the person who sent the mail and the list.
  • mail size is limited to 40 kB, if you need to send a screenshot, send the URL of the image.
  • be really very careful with automatic answers, they must never reach the list.
  • if you use the daily digest, please strip your answer from the other subjects your not replying to, and replace the digest title with the original mail title.

IPCop-Announce (Low Traffic)

The only messages on this mailinglist will be announcements of new releases and fixes. Please subscribe to this mailinglist if you are running an IPCop machine.
List Archives (MARC)  Subscribe / Unsubscribe / Preferences

IPCop-User

This mailinglist is meant for discussing user issues (get help, get advice etc.) with IPCop.
List Archives (MARC)  List Archives (GMANE)  Subscribe / Unsubscribe / Preferences

IPCop-Devel

This mailinglist is meant for discussing IPCop development.
List Archives (MARC)  List Archives (GMANE)  Subscribe / Unsubscribe / Preferences

IPCop-SVN

If you subscribe to this mailinglist, you will receive an e-mail message for every change that is made to the 2.0 SVN tree. Expect to see lots of messages here.
List Archives (MARC)  List Archives (GMANE)  Subscribe / Unsubscribe / Preferences

Common IPCop mailing lists administration troubles

  • Your subscription may be automatically suspended if the mailing system is not able to send messages to your address.
  • Mail server should be up every time a message is sent.
  • Mailbox should not be full.
  • If you set an automatic answer message during your holiday, never send this answer to any lists.
  • If you want to drop messages with features not accepted by you (HTML, non latin characters), do not reject those messages, but discard them silently.

Community and Support Websites

www.ipcops.com

English IPCop Community and Support Website, FAQ and Wiki.

www.ipcop-forum.de

German IPCop Community and Support Website, IPCop downloads (members only), IPCop gallery, CopTime: IPCop uptime project.

www.ixus.net

French IPCop Community and Support Website.

www.ipcop.pd.it

IPCop Italia - Community dedicata alla Distro Firewall, IPCop downloads (Italian language downloads), Addons downloads (Italian language), Video tutorials (Italian Language).

ipcop.forumcommunity.net

Italian IPCop Community and Support Website.

ipcop.elektroda.eu

Polish IPCop Community and Support Website.

www.ipcop.ru

Russian IPCop forum.

Commercial Support

List of commercial sources for IPCop support: IPCop commercial support. Since this is a self listed service, there's no guarantee of the quality of support from any of the individuals or companies listed there. It is up to the consumer to perform the appropriate due diligence before engaging any of these companies or individuals to provide support.
A listing does not constitute an endorsement by the IPCop project.

IRC

For those wanting to meet others using IPCop visit the #ipcop channel on irc.freenode.net.


Reporting bugs and feature requests in the Trac tracking system is disabled due to continued spam attacks. Use the SF project tickets tool instead. You must be a SourceForge member to be able to post. Make sure you have searched the tickets, including the closed tickets.

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